Complete operational, accounting and compliance-related responsibilities in support of the operations within a retail branch. Provide support and assistance in sales and/or service-related functions within the branch as required. Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. Monitor overdraft accounts and seek to minimize aged overdrafts. Provide service to branch customers through assisting in sales and/or service efforts on the platform or teller line and providing referrals as required through use of customer relationship management system. Identify potential process improvements to ensure achievement of branch performance targets. Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand. Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally. Supervise and/or provide assistance in supervision of Customer Service Representatives to ensure proper servicing of banking needs for branch customers.
Basic Qualifications:-
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Minimum of an associate’s degree in business, accounting, related field or equivalent experience
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Minimum of four years proven and progressive customer service experience within the branch environment or equivalent
For details, please find job posting:
http://www.investmentbankcareer.com/ibankjobs.php?word=Jersey+City%2C+Branch+Operations+Officer&position=Searched&limit=100&radius=100&search=search
Full Time -
Location: New Jersey
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